Krutch Pack LLC Return Policy


Krutch Pack LLC Satisfaction Guarantee


Your satisfaction is important to us, yet due to the rehabilitation and hygiene nature of our products, used items must be non-returnable. Unfortunately, items that are returned showing wear will not be refunded unless there is a specific defect in manufacturing.


If the product is returnable:


When returning a product, you must Krutch Pack LLC within 30 days of receiving your product to obtain a Return Merchandise Authorization (RMA) number, which will expire 7 days after being issued. You are responsible for returning the item to the address designated by Krutch Pack LLC in a track-able fashion, and the RMA number must be written very clearly on your shipping label on the outside of your shipping box. Once the product you ship back to us is confirmed received, and in unused condition, a merchandise credit, or an exchange credit will be applied to your account. The exchange credit will be valid up to 6 months after issue. If receiving a refund, please allow 1-2 weeks for the credit to process to your account.


It is very important that your RMA is prominently displayed only on the shipping label on the outside of the shipping box, so we don't refuse your package. Products must be in like-new condition, contain all of its original contents, in its original packaging, and show absolutely no signs of wear and tear in order to be accepted for Return Merchandise Authorization (RMA). We will process your return immediately upon receipt.


Return Policy Criteria:

We carry only top quality products; however we want you to shop in complete confidence! This is why Krutch Pack LLC puts so much effort into only carrying top quality products from consumer-friendly manufacturers who stand behind high quality standards. In the event a product is confirmed as a manufacturer's defect, or confirmed damaged due to the shipping process, Krutch Pack LLC will ship you out a replacement at no charge.


Unfortunately, we will have to deny your refund if your return is sent back to Krutch Pack LLC without a Return Merchandise Authorization (RMA), or if the retail package or product is missing any contents or defaced in any way.


Return Service Fees: Most product returns require a service fee of 10%. Please understand that when a product is returned, quite a lot of work goes into the return process, and this service fee allows us to keep our retail costs low, and our quality of service levels very high.


Refused Shipment /Undeliverable Package 


If you refuse a package upon arrival or your package is undeliverable due to customer error, we must charge your card for the shipping cost and shipper fee caused by your decision. This policy applies even if your order was originally sent to you via FREE shipping.


Intended Use

Due to the medical and rehabilitation nature of the products, we urge you to use our products with caution. If you are not fully aware of how something works, whether the product choice suits your condition, or if you suspect a defect, report it to us before using! Krutch Pack LLC does not have medical professionals on staff, nor do we offer medical advice.


Cancelling An Order 

In most cases, once an order is placed, we are not able to cancel the order due to the speed in which we process and ship orders . If you no longer want a product after the order has been placed, please contact us for a Return Merchandise Authorization via email or telephone once you have received the product. Unauthorized returns/refused shipments will not be accepted or credited.


Krutch Pack LLC Customer Service:

Customer Service: Ph. 860-836-1745, 8am-8pm EST.