The Krutch Kaddy

Think of it as a back pack…

 for your crutches

Return Policy

 

Krutch Pack LLC Satisfaction Guarantee

 
 
Your satisfaction is important to us, yet due to the rehabilitation and hygiene nature of our product, used are non-returnable. Unfortunately, items that are returned showing wear will not be refunded unless there is a specific defect in manufacturing. The buyer is responsible for all return shipping costs unless defect is determined to be related to manufacturing at which point Krutch Pack LLC wil reimburse all standard shipping expense.
 

 

RETURN POLICY CRITERIA

 
We want you to shop in complete confindence, that is why Krutch Pack LLC puts so much effort into only carrying top quality products from consumer-friendly manufacturers who stand behind high quality standards. In the event a product is confirmed as a manufacturer's defect, or confirmed damaged due to the shipping process, Krutch Pack LLC will ship you out a replacement at no charge.
Tracking defects is a vital part of the continuous improvement cycle. To ensure proper tracking and corrective actions are taken we ask that all returns be accompanied by a Return Merchandise Authorization. The RMA is available by calling our offices at (860) 836-1745. Our friendly staff will work with you to make the return process as easy and seamless as possible.   
 
Please note: Unfortunately, we will have to deny your refund if the retail package or product is missing any contents or defaced in any way.

 

REFUSED SHIPMENT/UNDELIVERABLE PACKAGE


If you refuse a package upon arrival or your package is undeliverable due to customer error, we must charge your card for the shipping cost and shipper fee caused by your decision. This policy applies even if your order was originally sent to you via FREE shipping.

 

 

INTENDED USE


Due to the medical and rehabilitation nature of the products, we urge you to use our products with caution. If you are not fully aware of how something works, whether the product choice suits your condition, or if you suspect a defect, please report it to us before using. Krutch Pack LLC does not have medical professionals on staff, nor do we offer medical advice.

 

 

CANCELLING AN ORDER


In most cases, once an order is placed, we are not able to cancel the order due to the speed in which we process and ship orders . If you no longer want a product after the order has been placed, please contact us for a Return Merchandise Authorization via email or telephone once you have received the product. Unauthorized returns/refused shipments will not be accepted or credited.

 
 
 

If the product is returnable:

 

When returning a product, you must contact Krutch Pack LLC within 30 days of receiving your product to obtain a Return Merchandise Authorization (RMA) number, which will expire 7 days after being issued. You are responsible for returning the item to the address designated by Krutch Pack LLC in a track-able fashion, and the RMA number must be written very clearly on your shipping label on the outside of your shipping box. Once the product you ship back to us is confirmed received, and in unused condition, a  credit will be applied to your account.  If receiving a refund, please allow 1-2 weeks for the credit to process to your account.

 

It is very important that your RMA is prominently displayed only on the shipping label on the outside of the shipping box, so we don't refuse your package. Products must be in new condition, contain all of its original contents, in its original packaging, and show absolutely no signs of wear and tear in order to be accepted for Return Merchandise Authorization (RMA). We will process your return immediately upon receipt.

 

 

Krutch Pack LLC Customer Service:

Customer Service: Ph. 860-836-1745, 8am-8pm EST.

Email:Nathalie@krutchpack.com